Learning Management Systems

We take the hassle out of selecting, customizing and managing your learning management system.

The easy button for your learning management system.

We have experience with the majority of enterprise learning management systems (LMS) and are not tied to one software provider, which allows us to put our knowledge to work for you in a variety of ways. From the bid and selection process, through platform implementation and user support, we’re there for you every step of the way to ensure your LMS works for you and your users.

Bid and Selection Process

There are a lot of choices when it comes to learning management systems. Couple that with competing business priorities (IT wants one thing, marketing and sales want another), and it can often feel like reaching a decision is impossible. We get it and have become experts at navigating the LMS bid and selection process. We assess your learners, existing content, future plans, business goals and tech requirements to select three-to-five LMS platforms that will meet your needs—and equally as important—grow with you. If you haven’t experienced changing LMS platforms before, trust us, it is painful. That’s why selecting a solution that you’ll be just as happy with in 10 years is worth the investment.

Platform Implementation

You already have a job, and if it’s not as a full-time LMS implementation expert, you may not have the time or desire to manage the setup of your new LMS. That’s where we come in. We bridge the gaps between your internal teams and the LMS provider to ensure on-time and on-budget implementation. From template selection and navigation, to defining user roles and permissions, to data migration and setup of single-sign-on (SSO) or security assertion markup language (SAML), we handle the details, so you don’t have to.

Learner Support

We can provide the support your LMS users need. From chat to email and phone support, we’ve got it covered with an average response time of 1.5 minutes during normal business hours and same-day response guaranteed (even outside of normal business hours). Quick resolution of issues result in increased learner engagement. In fact, one client saw course completion rates increase by 175% in the first 90 days of using our learner support service.

Reporting Management

LMS platforms have various built-in reports and reporting tools that spit out data on users, courses, usage, etc., but turning that data into valuable insights that help to inform your decisions is a different story. You tell us what decisions you need to make, and we will analyze the data, overlaying it with industry standards, compiled from years of experience, to deliver actionable insights that you can use to make confident decisions, quickly.

Certificate Program Development

On average, companies that have strategically structured certification programs for their dealers, agents, reps or resellers have a 45% higher course completion rate than companies without. We assess your short-term and long-term business goals, learners, channel parameters and sales network needs to create certification programs that not only educate, but also change behavior, drive loyalty and reward performance. 

Platform Management

Continuous management of the LMS and the content that lives on it is key to maintaining user engagement. High-performing learning management systems are considered a resource by users. If your learners only access the LMS to complete course requirements, you’re missing an opportunity to increase engagement and gain mindshare of the people representing your brand to customers. From forum administration, to creation and management of document, resource and knowledge centers, to calendar and scheduling management, we can take your LMS from a platform to valuable resource.

LMS Launch Strategy

You’ve made the investment in an LMS, and it’s ready to deliver knowledge when and where your learners need it. They should be lining up to use it; it’s awesome! But where are they? We understand the frustration. We use our experience and understanding of indirect sales channels to create strategic launch campaigns that break through the noise, capture the attention of your audience and compel them to adopt early.

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Channel Solutions

Training

Optimize the customer experience by transforming your channel partners into brand ambassadors and product experts.

Research & Mystery Shopping

Uncover hidden truths, identify market opportunities and develop data-driven sales, marketing and training strategies.

Meetings & Events

Engage your sales channel and promote your brand with annual meetings, conferences, dealer meetings and product launch events.

Incentive & Reward Programs

Drive loyalty, reinforce behavior and motivate sales and service teams.

Channel Marketing

Create brand engagement with the marketing tools, support and in-market activation your channel needs to be successful.

Consulting & Assessments

Identify and overcome challenges with strategic consulting engagements and assessments.