Research and Mystery Shopping
Uncover hidden truths, identify market opportunities and develop a channel strategy that has a solid foundation.
Your company is built on a brand promise—how well that promise is executed by your sales network distinguishes you from the competition and plays a key role in your success. If you’re not inspecting what you expect on a routine basis, you may be overlooking opportunities. And, unless you’re number one in the market and your customer experience is flawless, there are likely customer touch points that could be improved upon. The same is true of your competitors. But, what are they?
We’re experts at uncovering hidden truths, executing complex mystery shop programs and identifying opportunities. We partner with you to not only obtain data through research and mystery shopping, but to distill that data into an executable action plan that will help to inform your decisions and position you to achieve your goals.
Improve the customer experience with customer satisfaction surveys, customer experience investigations, competitor analysis, product competitive-comparisons, sales network surveys and focus groups.