Mystery Shopping

Kinetic's B2C and B2B mystery shopping programs are designed to mirror the shopper experience and provide you with the information you need to make informed decisions and improve the customer experience.

Industries we’ve mystery shopped.

We’ve been conducting B2C and B2B mystery shopping programs for Fortune 500 companies across a wide variety of industries for more than 12 years.

Automotive

Boating

Finance

Heavy-Duty Trucking

Heavy Equipment

RV

Pool and Spa

Technology

We shop where you need answers.

Whether it’s in person, over the phone, online, or a hybrid of the three, our mystery shoppers are experts at finding the answers you are looking for. From measuring your company’s quality of customer service, to ensuring your detached sales network is meeting compliance with regulations, to gathering competitive data about products and services, our shoppers have the means to obtain the information you want, how you want it, when you want it.

In-Person

Telephone

Online

Hybrid

Our mystery shopping process delivers actionable results.

Kinetic’s proven process ensures that the data you receive is valuable and presented in a way that makes it actionable. Our deliverable is much more than a data dump. While we do provide you with all of the raw data, we also go beyond the numbers, delivering an executive-level presentation that includes recommendations for closing the gaps between where you are and where you want to be.

Define Goals

We work with you to define the goals of the shop and to select the appropriate shopping method based on your goals.

Develop Playbook

Based on the goals we determined in step one, we define every element of the shop, down to the very last detail, including shopper requirements, shopper training and an assessment matrix.

Conduct Shops

This is exactly what it sounds like, but we go a step further by providing you with tools to monitor progress, as well as key insights, along the way.

Analyze and Present Results

We produce an executive-level presentation that distills thousands of data points into usable insights and recommendations.

If your mystery shopping initiative is falling short, our free, no-obligation second look may be the solution.

Take advantage of mystery shopping benefits.

Consider these key benefits of conducting mystery shops for your network, competition, or both.

Take Action

Expert mystery shoppers provide a complete and unbiased view of the quality and consistency of your customer experiences across all customer touchpoints. This gives you the information and insights you need to protect the integrity of your brand, fix issues before they impact your business and continually improve your customer interactions.

Gain a Competitive Advantage

Mystery shopping gives you the ability to measure the quality and effectiveness of your customer experience, and it also provides a unique opportunity to gather competitive intelligence. By collecting objective intelligence about your organization and your competitors, you can easily identify strengths and weaknesses, allowing you to make the necessary adjustments and gain the advantage.

Measure B2B Performance

Our mystery shoppers are experts in your industry and know how to collect data that leads to meaningful insights. This expertise means Kinetic can conduct complex B2B mystery shops with ease. From setting up fictional business identities and securing competitive products, to speaking the lingo and asking the right questions at the right time, our team is able to gather insights where other mystery shopping companies cannot.

Ready to inspect what you expect?

Complete the form below, and a member of our team will be in touch to learn more about your mystery shopping needs.

Channel Solutions

Training

Optimize the customer experience by transforming your channel partners into brand ambassadors and product experts.

Research & Mystery Shopping

Uncover hidden truths, identify market opportunities and develop data-driven sales, marketing and training strategies.

Meetings & Events

Engage your sales channel and promote your brand with annual meetings, conferences, dealer meetings and product launch events.

Incentive & Reward Programs

Drive loyalty, reinforce behavior and motivate sales and service teams.

Channel Marketing

Create brand engagement with the marketing tools, support and in-market activation your channel needs to be successful.

Consulting & Assessments

Identify and overcome challenges with strategic consulting engagements and assessments.