Kinetic's B2C and B2B mystery shopping programs are designed to mirror the shopper experience and provide you with the information you need to make informed decisions and improve the customer experience.
We’ve been conducting B2C and B2B mystery shopping programs for Fortune 500 companies across a wide variety of industries for more than 12 years.
Kinetic’s proven process ensures that the data you receive is valuable and presented in a way that makes it actionable. Our deliverable is much more than a data dump. While we do provide you with all of the raw data, we also go beyond the numbers, delivering an executive-level presentation that includes recommendations for closing the gaps between where you are and where you want to be.
Expert mystery shoppers provide a complete and unbiased view of the quality and consistency of your customer experiences across all customer touchpoints. This gives you the information and insights you need to protect the integrity of your brand, fix issues before they impact your business and continually improve your customer interactions.
Mystery shopping gives you the ability to measure the quality and effectiveness of your customer experience, and it also provides a unique opportunity to gather competitive intelligence. By collecting objective intelligence about your organization and your competitors, you can easily identify strengths and weaknesses, allowing you to make the necessary adjustments and gain the advantage.
Our mystery shoppers are experts in your industry and know how to collect data that leads to meaningful insights. This expertise means Kinetic can conduct complex B2B mystery shops with ease. From setting up fictional business identities and securing competitive products, to speaking the lingo and asking the right questions at the right time, our team is able to gather insights where other mystery shopping companies cannot.
Complete the form below, and a member of our team will be in touch to learn more about your mystery shopping needs.