A couple of months ago, I had to fix a leaking shower in the basement. I had been putting it off, but the stream of water was getting pretty serious. After shutting off the water coming into the house, I Read more…
A recent Consumer Reports survey found that 64% of customers walked out of a store in the past year due to poor service. An American Express Global Customer Service Barometer survey reported that 70% of consumers said they’d spend 13% more Read more…
I often hear from clients that they don’t understand why their network isn’t taking advantage of the dealer extranet and training courses on a regular basis. After the initial launch or update of the dealer site and training courses, let’s Read more…
My wife and I bought our car from Rick Kruger at Don Ayres Honda in Fort Wayne over four years ago. Since then, we’ve frequently received contacts from the dealership. Letters and emails, reminders to keep up with maintenance, ways Read more…
I’m a people-person, and as such, I spend quite a bit of time being a social butterfly. To get my fix, I attend several business and social functions each month. Inevitably, the first question people ask when I tell them Read more…
Our team is constantly observing and interacting with dealers, both as consumers and in our individual roles at Kinetic. Sometimes the experience is positive, sometimes it could use improvement and sometimes it’s absolutely horrid. We created this blog to share Read more…
